Service Levels

Orange Systems business philosophy is to provide a choice of service levels that meet different business needs while offering simple and cost-effective solutions.

The following service levels are applicable worldwide:

Hardware Management Services

Premium Support
24x7 Coverage
2-hour Response Time
4-hour Onsite

Standard Support
8x5 Coverage
4-hour Response Time
NBD Onsite

Selective Support Services

24x7 Support Coverage
4-hour Response Time
Remote Support (VPN, Remote connection, etc.)
Proactive Monitoring
Operating System Support

Engineering services are also available for:

On-site services
Tape handling
Projects (Implementation/Installation, Relocation, Decommissioning/Disposal)

Orange Systems will partner with you to discuss the business service level requirements, and translate that to technical solutions that will meet your needs.